Shipping and returns.

Canada Post Service Interruption

Due to the Canada Post strike, shipping cost options for orders will be confirmed after purchase.

Shipping

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Shipping is available worldwide.

Delivery Time

Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturdays or Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

We ship our novelty car license plates by Expedited with tracking number.

All other items are shipped by regular Canada Post.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 1-800-807-8834 or sales@pl8master.com.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at 1-800-807-8834 or sales@pl8master.com.

Return Policy

Refunds Permitted

We accept returns. You can return items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. To follow-up on the status of your return, please contact us at 1-800-807-8834 or sales@pl8master.com.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 1-800-807-8834 or sales@pl8master.com with details of the product and the defect.

You can send the item you consider defective to:

PL8MASTER
77 David Street
Cambridge, ON
N3C 2J1

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Return Shipment

To return the item you purchased, please mail it to:

PL8MASTER
77 David Street
Cambridge, ON
N3C 2J1

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the item during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.